3PL Prep & Fulfillment Center
FAQ
If you missed it.. here’s our pricing..
If you missed it earlier, my $ sheet is located in the top right corner..
Do you negotiate fees?
No. My fees are not negotiable. They are already set to be competitive, fair, and aligned with the actual work involved.
Do you charge monthly or membership fees?
No. I do not charge monthly fees, membership fees, or subscription costs. You only pay for the services you use.
Is there a signup fee?
Yes. I have a one‑time, non‑refundable signup fee for all new clients. It covers onboarding, workflow setup, and account integration.
Are your fees transparent?
Yes. What you see is what you get.
No hidden charges.
No surprise add‑ons.
No recurring commitments.
What materials do you use?
I use Grainger for boxes and I Love Supplies for UPC‑blocking poly bags. All materials are billed at cost with no markup.
Do you accept pallets?
Yes. I accept pallet deliveries. All pallets must arrive with a lift‑gate to ensure safe and proper unloading at my location. Please make sure your carrier selects lift‑gate service when scheduling delivery.
Do you accept hazardous materials?
Yes. I accept hazardous materials, but all hazmat items must be discussed with me first to ensure proper handling and compliance.
How should I send inventory to you?
Please include your name and/or company name on all incoming shipments. Order or shipment IDs are helpful but optional.
Do you notify me when inventory arrives?
Yes. I send a receiving confirmation once your shipment is checked in. If anything arrives damaged or short, I will notify you with photos.
What is your turnaround time?
Your order will typically be processed within 24–72 hours on weekdays (Monday–Friday). Please keep in mind that turnaround times may vary depending on volume, capacity, or any special handling requirements. Additionally, ordering extra materials for your orders may result in longer processing times. Thank you for your understanding!
Do you offer rush or same‑day service?
Yes, when capacity allows. Rush requests must be approved before sending inventory.
Do you do daily carrier runs?
Yes. I complete three carrier runs Monday through Friday: USPS, FedEx, and UPS.
Are you open on weekends or holidays?
No. I am off on weekends and all major holidays. All processing and communication take place Monday–Friday.
How can I communicate with you?
You can reach me through text, phone calls, WhatsApp, or email. All communication is handled during weekday business hours.
Do you offer multilingual support?
Yes. Jean can assist in English, French, Armenian, and Arabic.
Do you require long‑term contracts?
No. There are no contracts and no long‑term commitments.
What happens if I stop responding?
Clients who do not respond to calls, texts, or emails for 60 days may be removed from the active roster.
Do you limit how many clients you take?
Yes. I intentionally keep my client list small to maintain accuracy, fast turnaround, and hands‑on service.
Can you terminate service?
Yes. I may end a business relationship at any time, and I will provide notice when possible.
Are you insured and is your workspace secure?
Yes. I am insured through The Hartford, and my workspace is monitored with Vivit security cameras for added protection.
📌 DISCLAIMERS
• Fees are non‑negotiable and set to remain competitive.
• Additional materials are billed at cost and must be reimbursed.
• The signup fee is one‑time and non‑refundable.
• No monthly, annual, or membership fees.
• Turnaround times may vary based on volume, capacity, and carrier delays.
• Liability is limited; clients should maintain their own inventory insurance.
• Policies may be updated as needed.
All inventory left unclaimed for 60 days becomes BoxBound Shipolutions property. If you disappear on an extended vacation without communication, your items may be considered abandoned. Please communicate.